Payment

Payment is accepted by credit/debit card, bank transfer/draft, postal/money order, or cash. Fireplaces Direct accepts no responsibility for cash sent by post. Personal cheques over €1,000 and business cheques can take up to 14 days to clear. Express clearance is available at a charge of €10. All cheques require a valid cheque card and we reserve the right to hold goods until the cheque has cleared through our bank account.

Deliveries

Fireplaces Direct will endeavour to deliver the goods you have purchased within 21 working days after your order is submitted and your payment has been accepted. You will be contacted prior to the delivery to arrange a suitable day on which the delivery can be made. As we use commercial carriers for all of our deliveries, we cannot give a specific time for any delivery.
Claims for damage or shipping errors must be made within seven days of receipt. After this date, and in all circumstances after 14 days, repair and not replacement will be offered.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective.
You must use any manufacturer, installer or on-site arrangements provided by Fireplaces Direct.
All returns must be in saleable stock condition and be authorised by Fireplaces Direct.
You are responsible for ensuring safe delivery of the returned item.
We are not responsible for any consequential loss or expenses, howsoever caused, including incidental returns costs.
Claims for damage or shipping errors must be made within two days of receipt. After this date, and in all circumstances after 14 days, repair and not replacement will be offered.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective.

Fireplace Installations

The waiting period for installation will be indicated at the time of order and a fitting date will be agreed with you within 7 days of your order. This date is agreed on a best efforts basis and we will do everything we can to ensure your installation is carried out on the agreed date. Occasionally, due to unexpected circumstances or circumstances beyond our control delays may occur. In this event we will aim to have the installation carried out as soon as possible after the agreed date. We are not responsible for any consequential loss or expenses due to any delays and will not entertain any claims for compensation.

Our fitters must have unrestricted access to the fitting area and adequate parking facilities for a van within ten yards of the premises. If the installation is above the ground floor (i.e. an apartment building) this must be notified to us on the day of sale. Any unusual factors on the installation site (i.e. Back boiler, oversized openings, poor brickwork or anything else that could reasonably be expected to affect the installation) must be notified to us at the time of the sale. Any gas appliances must be disconnected and removed before the arrival of our fitters. Failure to comply with any of these conditions may result in an additional charge or the cancellation of the installation. In the event that the fitter decides not to complete the installation for one of the above reasons there will be an additional charge of €100.

responsible adult (the customer or a representative of the customer) must be present at the time the fitters arrive at the premises and during the period of the installation (typically 1.5 – 4 hours). The installation must be approved and the docket signed by the adult in attendance. Any issues arising from the installation must be noted on the fitting docket at the time. Any non-warranty problems notified to us after this time may result in an additional charge at the sole discretion of Fireplaces Direct.

All installations must be paid for on the day of the installation using one of the following methods. Cash, Cashiers Cheque, Bank Draft or Credit Card. Attempts to pay by personal cheque may result in the cancellation of your installation and incur an additional charge of €100. Any delay in payment for whatever reason must be agreed with the office before the fitters leave the premises. Any refusal to pay without valid reason will result in the removal of the fireplace without further discussion.

Any deposit paid is non-refundable in the event of a cancellation by the customer.

Builders Upgrades

Payment for fireplace upgrades on new properties is to be made at least ten days before fitting. Non-payment prior to the date of the fit may result in delays.

General Information

We are not responsible for any consequential loss or expenses, howsoever caused.
Goods are not sold on a trial basis.
All goods remain the property of Fireplaces Direct until paid for in full.
Prices and manufacturers specifications are subject to change without notice.
Minor specification variations do not entitle the purchaser to rescind the contract or request replacement of the product.
There may be variations in colour of the goods supplied. Colour variations do not entitle the purchase to rescind the contract or request replacement of the product.
There may be minor variations in the size of the goods supplied. Size variations do not entitle the purchase to rescind the contract.
Natural stone (granite, marble, limestone, sandstone etc.) is a natural product and will often vary in look or have blemishes (such as the veins in marble, fossils in limestone etc.) which are regarded as one of the major attractions of a natural product. These variations do not entitle the purchaser to rescind the contract or request replacement of the product.
Prices may change because of currency fluctuations or other factors beyond our control. All prices agreed at the time of the sale are valid for a period of three months. If the installation is delayed by the customer beyond this time we reserve the right to increase the price.
We do not supply grates for boilers.
We do not install gas fires as these may only be fitted by a qualified Bord Gais installer.

Warranty

There is a twelve month warranty on all of our products relating solely to defects in manufacture or installation with the following exclusions.

Grates: Due to the nature of modern solid fuels, the lifespan of grates has been considerably reduced and it is not unusual to have to replace them twice or more during the course of a year.

Cast Iron Fronts: (i.e. Ash pan Cover and Coal Catcher) Cast iron fronts will occasionally discolour or peel. This is due to moisture in the cast iron and normally only occurs when too large a fire is lit soon after installation although it can occur later if the fireplace is not frequently used. To remedy this you need to sand the discoloured or peeling area and apply a heat resistant spray (such as Hotspot found in motor factors).

Hearths: Any damage to hearths other than heat damage is not covered under warranty.

Chimney Draw: It is the customer’s responsibility to ensure that their chimney/flue has a suitable draw to remove all smoke and fumes from the fireplace. We accept no responsibility for installations that have an insufficient draw. If you are unsure you may request a smoke test at a cost of €50.

If any part of these terms & conditions is found to be unlawful, it shall not affect the validity of the remainder.

NONE OF THE ABOVE TERMS AND CONDITIONS AFFECTS YOUR STATUTORY RIGHTS

Errors and omissions excepted.